Help & Support
Everything you need to use Downwind Crew
Getting Started
Create an account using your email or Google
Complete your paddler profile — add your display name, home waters, primary craft, pace, and experience level
Post your availability to let other paddlers know when you're free to paddle
Browse runs or use Find Me a Crew to match with available paddlers
Creating a Run
Tap the + button in the bottom navigation
Select a route or create a custom route
Choose whether the run requires a shuttle (different start and finish) or returns to start
Set the date, meeting time, and locations
Choose the craft type, pace, and maximum paddlers
Add any safety notes, equipment notes, or general notes
Review and create the run
You'll be automatically added as the organizer and first participant.
Joining a Run
Browse runs on the Runs page
Tap a run to view details
Tap "Join Crew" and fill in your transportation and craft information
The shuttle status will update automatically based on everyone's transportation info
Finding a Crew, Posting Availability, Shuttle Status, Private Runs & Invitations, Profile & Account Help, Reporting or Blocking a User, Deleting Your Account, Community Guidelines, Contact Support
Finding a Crew
Post your availability first (date, time, craft, pace, driving availability)
Go to Find Me a Crew
Browse matched paddlers based on overlapping availability, craft, and pace
Select paddlers and create a run with them, or join a compatible existing run
Posting Availability
Go to the Availability page
Tap the + button
Set your status (Available, Maybe, Not Paddling)
Choose a date and time window or general time of day
Select your craft and pace
Add preferred routes or select "Any route"
Set your driving availability
Add any notes
Your availability will appear in Find Me a Crew for other paddlers.
Shuttle Status
The shuttle status indicator shows whether the crew has enough vehicles and seats to transport all paddlers and craft:
GREEN— All paddlers and craft can be shuttled
YELLOW— Missing information — some paddlers haven't entered their transportation details
RED— Not enough vehicles or seats to shuttle everyone
To fix a RED or YELLOW status, update your transportation information by tapping "Edit Transport" on the run page.
Private Runs & Invitations
• Organizers can create private runs that are only visible to invited paddlers
• To invite someone, enter their email address on the run page
• Invited paddlers receive a notification and can join from there
• Organizers can revoke invitations at any time
Profile & Account Help
• Edit your profile from Profile → Edit Profile
• Update your display name, photo, home waters, craft, pace, experience, and bio
• Changes sync automatically across all your runs and availability posts
Reporting or Blocking a User
If you encounter concerning behavior:
• Report — Tap the Report button on any paddler's profile, run page, or chat message
• Block — Tap the Block button on a paddler's profile to hide them from your crew matches and prevent direct interactions
Blocked paddlers won't appear in your Find Crew results, and you won't be able to invite or join runs with them.
Deleting Your Account
Go to Profile → Delete Account
Read the warning and type DELETE to confirm
Your account and all associated personal data will be permanently deleted
Active runs you organized will be cancelled and participants notified
Your name on historical runs will be anonymized to "Deleted Paddler"
Community Guidelines
Downwind Crew is a community of paddlers. Please treat fellow paddlers with respect. Harassment, hate speech, threats, sexual content, spam, and unsafe or illegal conduct are prohibited. Violations may result in content removal, account restrictions, or permanent bans.
Contact Support
If you need further help, please contact us:
support@downwindcrew.app
Contact Global Help
Need assistance with your account or navigation settings? Our dedicated support staff is available around the clock to ensure you stay on course during every voyage.